Witam potrzebował bym pomocy gralem troche we WoWa jakiś rok czasu i chciał bym wrócić ale nie moge dostalem na emaila takie coś i nie bardzo rozumiem pomógł bymmi ktoś ?
Dear Cedrik Cedrik,
The status of your Customer Support ticket #16567660 has changed to “Resolved.”
You can view your ticket details or check its status by clicking the link below:
<http://eu.battle.net/support/ticket/thread/16567660>
If you can’t click the link above, copy and paste the entire URL into your browser.
This is the latest response from Customer Support:
Greetings,
You are receiving this message as we have found that your account has become compromised.
I have investigated the issue, and it appears that your account has been compromised using a key logger or trojan virus, or through an e-mail or website phishing scam. The first thing you should do before logging in again, is follow the Security Checklist on our Account Security Site, which can be found at:
http://eu.battle.net/security/ For more information about this topic, you can visit our Blizzard Customer Support Videos:
http://www.youtube.com/blizzardtutorial and choose the video:
“WoW - What to do after being hacked
Please note that interactive guides are available in English but subtitles for other languages can be activated by clicking on the CC button below the video.
Your password has been reset and you will receive further details in a separate e-mail. This mail will be sent from
[email protected]. If you can't locate your password, please make sure to add
[email protected] to your contact list (and check your junk/spam folder). This can most easily be achieved by sending a blank mail to that address, which automatically ensures future mails will be accepted and put in your inbox.
Please make sure you have performed a virus scan before using this password. You will be able to change this password at your leisure, after logging in to your Battle.net Account Management page at:
https://eu.battle.net/login/ If you need more information on how to change your Battle.net password, please check the following Blizzard Support article:
http://eu.blizzard.com/support/article/35411 Regards from Paris,
Gamemaster Kharimin
Ingame Support
Blizzard Entertainment
http://eu.blizzard.com/support How does a ticket status changed to “Resolved”?
-By you. You can mark a ticket as “Resolved” if you are satisfied with the answer provided in the ticket.
-By our system. Our system will automatically resolve tickets that have a status of “Answered” or "Need Info" for more than 7 days.
-By Customer Support. For tickets that were created over the phone or in-game, Customer Support will mark the ticket as “Resolved” after we get confirmation from you. However, you can always either reopen the ticket or create a new ticket if the problem reoccurs.
What can I do next?
- Take the customer satisfaction survey. Your answers to this quick survey will let us know what you thought of our customer support, and will help us improve our efforts in the future. Take the survey at <http://eu.battle.net/support/survey/16567660>.
Regards,
The Customer Support Team
Blizzard Entertainment
If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/management/settings/change-communication.html>