Update: 11th of May 3:25pm GMT+2
After the downloader is available, we can start charging the Early-Access fee over the selected paying method. After that, access to the downloader for the Pre-Order client will be provided(around 14GB).

Depending on the paying method used, this could cause further delay in the Pre-Order download. Once the money is collected from a player, he will get an email with information on where to get the Downloader for the Pre-Order. Everything will be done and finished within 24 hours in the worst case.

We are not allowed to charge the players before providing the download.

We are sorry for any inconvienience this may cause and hope that the fee collection goes as fast as possible for all of you. To shorten the waiting time we have put together a little Howto for the Funcom Downloader, so you get the most out of it once you receive your download-link.

Update: 11th of May 16:00pm GMT+2
Just to clear up: Downloader is not ready, so no emails will be going out. Once we have it ready and start emailing we will let you know, so you can stop mangling your poor email client

Update: 11th of May 22:20pm GMT+2
The new Downloader is up and money charging will begin soon, watch your email folders (Spamfolders too) folks!