Originally Posted by NCSoft
Good morning Daevas!

As you probably noticed, we've completed a server wide reboot without much notice on a day that we typically don't perform maintenance. It's only fair that we keep you in the loop and make sure you know what's going on. Over the last week we've been working on a list, we've been checking it twice, and today we found out who was naughty or nice. Ban Hammer Claus just came to town. When the servers come back online, nearly 16,000 accounts will have been removed from the game. If your account was banned, please read the following FAQ.

1. Why was I banned?

There could be many reasons your account was closed. If you did not receive notification of your violation via e-mail please create a support ticket and the violation will be explained to you. Please note that if your account was closed for the use of 3rd party software (botting) or participating in RMT (gold buying/selling) the evidence for the account closure was gathered over several weeks. It may be completely unrelated to what your character was doing right when your account was closed.

2. … but I wasn’t botting, buying Kinah or spamming advertisements! I’m innocent!

Any action that modifies the client or automates the same way a bot does could potentially flag an account as a violator. We do not use one specific instance to “flag” an account for botting or RMT. We use many instances to strengthen our conclusions. Please understand that it is not what “you” have done on your account, but what the account has done. If your account is shared, purchased, borrowed, or power leveled, it could be the actions of anyone who’s ever used the account.

3. I’m aware of all of the above, but I have never done any of it. Who do I contact?

To request a review, please create a support ticket.

We are taking a very hard stance on this issue and do have sophisticated processes and procedures in place that help us keep unwarranted banning to a minimum. If you believe you’ve been wrongfully banned, you can email us at [email protected], and we will review your account. Our goal is to ensure our legitimate players are having the best game experience possible. Please note that you don’t need to submit multiple tickets, as we will review a specific case only once. We obviously take these violations seriously, but also want to make sure that legitimate players aren’t banned unnecessarily.

We'd like to reiterate that we've been listening to your concerns. We've been constantly adding to our Customer Service and Game Surveillance Unit. As we continue to move forward, you'll see more and more of these efforts. Thanks for your patience everyone, and have fun playing Aion!

Imo NCS dogadal sie z farmerami zeby sie nie logowali ze 3 dni bo ludzie szczekaja ze nie ma gdzie bic moby a potem systko wroci do normy.
Bo poprostu jest to niemozliwe zeby naprawde inspektowali serwery.

To ze z takim supportem jak ma NCS banowanie normalne jest niemozliwe + L2 bylu cale zabocone a ludzie grali, a raczej botowali wiec kasa tez szla

Hey guys-

As was pointed out in this thread from Ayase's twitter, NCsoft has been freely swinging the banhammer like a drunken Thor on a rage fit. With 11,000 accounts banned today and 16,000 obliterated on Monday, a clear message is being given to the cheaters and RMT companies who have been plaguing the game in it's early months of release. A very different message is being delivered to us fans and players- "we hear you."

This week has been one giant gold star for NCsoft. Besides an unfortunate extended maintenance which cost our European friends a night of gameplay (which NC West has compensated them for), we have seen amazing things from NC West in the last 5 days.

The implementation of the 1.5.1 patch which included fortress defense medals, added xp for several mid to high level quests, and a fix for the Crysystem.dll error that had tormented much of the player base.

27,000 bot accounts banned over two sweeps.

And last but certainly not least, the fan-favorite "Visions of the Future" trailer showing many, many things that the community has been asking for since (and before) Western Launch.

Is anything else in store for us in this week of surprises? We can only wait and see. GStar 2009 begins in Korea today and us fans are hoping for any details we can find on the VotF trailer. So keep your eyes open! During a week like this, you never know what's coming next!

Why so much hate? Gra ma problemy jak każde poczatkujace mmo. I tak już wypada lepiej niż inne tytuły. Ncsoft zaczął coś robić i to się licz niż lepiej siedzieć i patrzeć