Thank you for contacting the PlayOnline Information Center, a representative will be with your shortly!
You have been connected to SEL Agent Reinaldo.
SEL Agent Reinaldo: Hello Anna, let me check your account please
Kolezanka: Good morning
SEL Agent Reinaldo: You haven't paid for january Anna; your account has been cancelled end of november, you reactivated on the 9th of december -after the billing date- which means that the payment done in january was for december; but the actual month of january has not been paid yet.
SEL Agent Reinaldo: You will not be able to fi this issue today as there is a server maitenance, but here what you can do tomorrow:
SEL Agent Reinaldo: You log-in playonline viewer then:
Kolezanka: Hi - here Ja kamilus - owner of credit card
Currently experiencing network delays, one moment please....
Network connection re-established.
SEL Agent Reinaldo: service and support > membership > please select a category > update payment information > edit > re-enter your details -you have too otherwise it will not work- > submit > register
SEL Agent Reinaldo: When it will have been done > reactivate content-ids.
SEL Agent Reinaldo: Hi.
SEL Agent Reinaldo: The payment you've made in january was arrears for the payment due in december Kamil.
Kolezanka: I know
but now was taken 100zl (about 30$)
Kolezanka: so its like for 2 accounts
SEL Agent Reinaldo: No it's not possible anything has been taken now the server is down.
Kolezanka: sorry for my english
Kolezanka: it was taken at 01-02 am.
Kolezanka: my account (Kamil) yyyyyyyy is still active
Kolezanka: But Anna account (xxxxxxxx) is closed
SEL Agent Reinaldo: Yes. your paying for two account I can see.
SEL Agent Reinaldo: The yyyyyyyy for which you had arrears too, but you paid in january: december + january, account still active
SEL Agent Reinaldo: and the xxxxxxxx, arrears for december paid, but january not paid
SEL Agent Reinaldo: I gave you above the fix to siolve your issue Kamil.
SEL Agent Reinaldo: solve*
Kolezanka: i paid for december (yyyyyyyy) same day as xxxxxxxx
SEL Agent Reinaldo: No
Currently experiencing network delays, one moment please....
Network connection re-established.
SEL Agent Reinaldo: But in january for one account you paid the arrears + january => account active
SEL Agent Reinaldo: But not for the other one > account cancelled for no payment of the month of january
Currently experiencing network delays, one moment please....
Network connection re-established.
Currently experiencing network delays, one moment please....
Network connection re-established.
Kolezanka: i paid for december in january right?
for both accounts
Kolezanka: (some network problems now
)
SEL Agent Reinaldo: Yes. But for one account, you didn't paid for january that's why it is closed.
SEL Agent Reinaldo: So use the instruction above to unlock it.
SEL Agent Reinaldo: But you have to do it tomorrow as there is a maintenance today.
Kolezanka: can You see what fees was taken from my CC totay morning (about 1am)?
Kolezanka: *today
SEL Agent Reinaldo: 31.90 USD for yyyyyyyy
SEL Agent Reinaldo: for xxxxxxxx 14.95USD
Kolezanka: i'm totally lost now... how it is possible 31.90$? i have only 3 mules + 1 main chara. i paid every month just like Anna account. In january i paid for 3 accountts - my, Anna's and friend
SEL Agent Reinaldo: 12.90$ +3?= 15.90 x2 => 31.90
Kolezanka: Money was taken from card - anyone of it dont come to SE? (oh my... my english is so weak)
SEL Agent Reinaldo: xxxxxxxx => 12.95$ +2$ => 14.95$
SEL Agent Reinaldo: Understand better?
Currently experiencing network delays, one moment please....
Network connection re-established.
Kolezanka: yes i know - i just dont understand why 15.95 x2
SEL Agent Reinaldo: december + january
SEL Agent Reinaldo: you didn't pay for december; that's why you pay for it in january
Kolezanka: because last month (in january) i paid:
15.95 for me
13.95 for Anna
~10 for friend (he was after trial)
SEL Agent Reinaldo: Look; I'm only goping to explain you the same thing again.
SEL Agent Reinaldo: You had arrears that's the reason of your problem.
Kolezanka: and maitenance was yesterday i think
today is 02.02
SEL Agent Reinaldo: If you want to play with the cancelled account this is because the payment hasn't been done
SEL Agent Reinaldo: No the maintenance is 1st & 2nd
SEL Agent Reinaldo: can'tu`
SEL Agent Reinaldo: Can't*
SEL Agent Reinaldo: I think I gave you all the answer to your problem, I'm now going to end this chat.
SEL Agent Reinaldo: Thank you for visiting our PlayOnline Chat line, Anna. Take care and have a Good Day!
Copy the text from this window if you would like a copy of your chat session. You may now close this window.
Your session has ended. You may now close this window.
Spotkał się ktoś z czymś takim już? Z jakiej paki policzyli mi x2? Płacę co miesiąc...
