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PostNapisane: 2 lut 2007, 12:55 
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Thank you for contacting the PlayOnline Information Center, a representative will be with your shortly!
You have been connected to SEL Agent Reinaldo.
SEL Agent Reinaldo: Hello Anna, let me check your account please
Kolezanka: Good morning
SEL Agent Reinaldo: You haven't paid for january Anna; your account has been cancelled end of november, you reactivated on the 9th of december -after the billing date- which means that the payment done in january was for december; but the actual month of january has not been paid yet.
SEL Agent Reinaldo: You will not be able to fi this issue today as there is a server maitenance, but here what you can do tomorrow:
SEL Agent Reinaldo: You log-in playonline viewer then:
Kolezanka: Hi - here Ja kamilus - owner of credit card
Currently experiencing network delays, one moment please....
Network connection re-established.
SEL Agent Reinaldo: service and support > membership > please select a category > update payment information > edit > re-enter your details -you have too otherwise it will not work- > submit > register
SEL Agent Reinaldo: When it will have been done > reactivate content-ids.
SEL Agent Reinaldo: Hi.
SEL Agent Reinaldo: The payment you've made in january was arrears for the payment due in december Kamil.
Kolezanka: I know
but now was taken 100zl (about 30$)
Kolezanka: so its like for 2 accounts
SEL Agent Reinaldo: No it's not possible anything has been taken now the server is down.
Kolezanka: sorry for my english
Kolezanka: it was taken at 01-02 am.
Kolezanka: my account (Kamil) yyyyyyyy is still active
Kolezanka: But Anna account (xxxxxxxx) is closed :(
SEL Agent Reinaldo: Yes. your paying for two account I can see.
SEL Agent Reinaldo: The yyyyyyyy for which you had arrears too, but you paid in january: december + january, account still active
SEL Agent Reinaldo: and the xxxxxxxx, arrears for december paid, but january not paid
SEL Agent Reinaldo: I gave you above the fix to siolve your issue Kamil.
SEL Agent Reinaldo: solve*
Kolezanka: i paid for december (yyyyyyyy) same day as xxxxxxxx
SEL Agent Reinaldo: No
Currently experiencing network delays, one moment please....
Network connection re-established.
SEL Agent Reinaldo: But in january for one account you paid the arrears + january => account active
SEL Agent Reinaldo: But not for the other one > account cancelled for no payment of the month of january
Currently experiencing network delays, one moment please....
Network connection re-established.
Currently experiencing network delays, one moment please....
Network connection re-established.
Kolezanka: i paid for december in january right?
for both accounts
Kolezanka: (some network problems now :( )
SEL Agent Reinaldo: Yes. But for one account, you didn't paid for january that's why it is closed.
SEL Agent Reinaldo: So use the instruction above to unlock it.
SEL Agent Reinaldo: But you have to do it tomorrow as there is a maintenance today.
Kolezanka: can You see what fees was taken from my CC totay morning (about 1am)?
Kolezanka: *today
SEL Agent Reinaldo: 31.90 USD for yyyyyyyy
SEL Agent Reinaldo: for xxxxxxxx 14.95USD
Kolezanka: i'm totally lost now... how it is possible 31.90$? i have only 3 mules + 1 main chara. i paid every month just like Anna account. In january i paid for 3 accountts - my, Anna's and friend
SEL Agent Reinaldo: 12.90$ +3?= 15.90 x2 => 31.90
Kolezanka: Money was taken from card - anyone of it dont come to SE? (oh my... my english is so weak)
SEL Agent Reinaldo: xxxxxxxx => 12.95$ +2$ => 14.95$
SEL Agent Reinaldo: Understand better?
Currently experiencing network delays, one moment please....
Network connection re-established.
Kolezanka: yes i know - i just dont understand why 15.95 x2
SEL Agent Reinaldo: december + january
SEL Agent Reinaldo: you didn't pay for december; that's why you pay for it in january
Kolezanka: because last month (in january) i paid:
15.95 for me
13.95 for Anna
~10 for friend (he was after trial)
SEL Agent Reinaldo: Look; I'm only goping to explain you the same thing again.
SEL Agent Reinaldo: You had arrears that's the reason of your problem.
Kolezanka: and maitenance was yesterday i think ;)
today is 02.02 ;)
SEL Agent Reinaldo: If you want to play with the cancelled account this is because the payment hasn't been done
SEL Agent Reinaldo: No the maintenance is 1st & 2nd
SEL Agent Reinaldo: can'tu`
SEL Agent Reinaldo: Can't*
SEL Agent Reinaldo: I think I gave you all the answer to your problem, I'm now going to end this chat.
SEL Agent Reinaldo: Thank you for visiting our PlayOnline Chat line, Anna. Take care and have a Good Day!
Copy the text from this window if you would like a copy of your chat session. You may now close this window.
Your session has ended. You may now close this window.

Spotkał się ktoś z czymś takim już? Z jakiej paki policzyli mi x2? Płacę co miesiąc...


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ciemny lud to kupi
Deshroom napisał(a):
jeszcze mnie lewy kciuk boli od biegania

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PostNapisane: 2 lut 2007, 13:05 
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przeciez ic napisal ze nie pobrali ci kasy za grudzien to ci sciagneli od razu za styczen i grudzien.
to samo mialem w pazdziernik/listopad chyba.

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PostNapisane: 2 lut 2007, 13:10 
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Problem w tym, że kasa za grudzień została pobrana w styczniu...

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02-01-2007

04-01-2007
SQUARE ENIX PLAYONLINE, SQUARE ENIX, WIELKA BRYTANIA ZAKUP PRZY UZYCIU KARTY
-40,94 PLN



02-01-2007

04-01-2007
SQUARE ENIX PLAYONLINE, SQUARE ENIX, WIELKA BRYTANIA ZAKUP PRZY UZYCIU KARTY
-38,00 PLN



04-01-2007

09-01-2007
SQUARE ENIX PLAYONLINE, SQUARE ENIX, WIELKA BRYTANIA ZAKUP PRZY UZYCIU KARTY
-38,26 PLN


Tak po za tym to gościu jest nieźle walnięty w głowę. Dzisiaj nie ma maitenance opłat - bo dopłaciłem i reaktywowałem to konto przed chwilą...


_________________
ciemny lud to kupi
Deshroom napisał(a):
jeszcze mnie lewy kciuk boli od biegania

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PostNapisane: 2 lut 2007, 13:25 
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no to chyba wszystko ok?W styczniu ci pobrali za grudzien i za styczen + kolezanka jezeli dobrze zrozumialem

zaplaciles za swoje za grudzien i styczen
zaplaciles za kolezanke za grudzien ale za styczen jeszcze nie.
to co on napisal.
ona otorzyla 8 grudnia swoje konto.czyli po pobieraniu platnosci.wiec najpierw zostalo sciagniete zadluzenie czyli to z grudnia za jej konto.a za styczen pewnie teraz ci sciagna(za jej konto)

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PostNapisane: 2 lut 2007, 13:31 
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...


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PostNapisane: 2 lut 2007, 13:32 
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...


to powinno rozwiazac problem :D

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Dołączył(a): 20.12.2005
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PostNapisane: 2 lut 2007, 14:37 
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tczewiak napisał(a):
Tak po za tym to gościu jest nieźle walnięty w głowę. Dzisiaj nie ma maitenance opłat - bo dopłaciłem i reaktywowałem to konto przed chwilą...




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[Date & Time]
Phase 1
Feb. 1, 2007 0: 00 to 6: 00 (PST)

Phase 2
Feb. 2, 2007 0: 00 to 8: 00 (PST)
* Maintenance completion time may be subject to change.


[Affected Services]
PlayOnline

[Details]
Maintenance of the PlayOnline registration server.
* Both PlayOnline and PlayOnline contents will be available.

Several services including purchase, cancellation, and reactivation of Content ID will also be unavailable between Phase 1 and Phase 2.

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