In order to maintain an enjoyable in-game playing experience, we have given the game servers a capacity limit to keep the number of users playing concurrently at a comfortable level. We understand that at times, the wait on your server’s queue may be long, but we have limited the concurrency capacity in order to reduce the amount of lag and overcrowding caused by having too many users logged in at one time.

We have carefully calculated and compared the number of realms we have online versus the number of subscribers playing the game. After doing this, we have determined that we have more than enough servers capable of handling the number of subscribers currently playing the game. However, we do apologize that the realm you are reporting about has a queue; we fully support allowing customers to choose what server they would like to play on and your realm happens to be a highly populated realm.