Dear deshroom,
This message is to confirm that EVGA has received your Step-Up request. Please read this carefully or you may void your warranty!
Step-Up Summary:
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Part Number: xxx
Serial Number: xxx
If you have any questions regarding the status of this RMA please contact us at
[email protected] or call us at 888.880.3842 Mon-Fri 9am-5:30pm PST
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Step Up RMA
Please ship all contains including accessories, CD's, manuals and the original packaging as part of the Step-Up terms and conditions. If you do not have the original packaging then make sure you pack the product safely in a secure box. EVGA offers no cross-shipping for Step-Ups. For full details visit:http://www.evga.com/stepup/default.asp?switch=2
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PACKAGING
Please make sure that you include all parts and accessories with the retail box when you send your product in. Please be sure to ship your return product to EVGA via a traceable air express company, which can provide you with a proof of delivery if necessary. (i.e. UPS, FedEx, Airborne Express, Burlington or DHL).
TURNAROUND TIME
Unless otherwise specified, EVGA aims to ship the Step-Up product within three business days upon receipt of the Original card.
REPLACEMENT WARRANTY PERIOD
The warranty period for your replacement product is the remainder of the original product warranty. When you register your new step-up product with us please make sure you put in the original date from your original product.
QUALITY STANDARDS
This product is the requested video card model that you submitted for in the Step-Up request has passed the same quality standards as our new product. If you are returning product from a location outside of the United States, U.S. Customs requires that a Commercial Invoice be attached to your shipment for importation. Please note that you do not need to pay any invoice sent out with your replacement product. This paperwork is sent to explain at customs that the product is merely an "in-warranty" replacement.
SHIPPING INFORMATION
Currently we ONLY ship to continental United States, Canada, and Europe with European customer's video card(s) models with 'E' in the part number, ex. (256-P2-E575-AX).We do not ship to PO Boxes, and only to physical addresses. For all European Step-Up requests you will need to contact our European office at: Tel: +49 89 189 049 0
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EVGA'S VOID WARRANTY POLICY
By way of example product received from customers evidencing any of the following conditions are NOT eligible for "in warranty" replacement:
-- Inadequate packaging
Some examples are:
-- Multiple products packed into a single box without separators to prevent contact with adjacent products.
-- Products packed in boxes without protective cushioning.
-- Products shipped with Styrofoam peanuts only.
-- Products where the EVGA Serial Number has been removed or defaced.
-- Physical damage to the product i.e. a broken or dented printed circuit board assembly.
-- Components added or removed from the printed circuit board.
-- Water Damage due to modification to the GPU using a water block of any type.
Any missing or broken components belonging to the returned product are subject to a 15% penalty fee based of the MSRP Value of the video card. If the original stock cooling system has been modified or replaced with an After-market cooling solution, it will have to be returned to its original manufacturing condition before sending for warranty. Failure to do so will result in rejection of warranty service and void the product's warranty.
You will be notified via email once your RMA request is ready for additional processing.
EVGA
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